Terms & Conditions of Delighted Gifts

Delightedgifts.com is website from INDORE (MP) which is registered with the Government of Madhya Pradesh. This page contains all terms and conditions that stand for all orders placed on this site.

  1. Same day delivery orders only can be accepted till 4 pm IST on the date of delivery. (Only for same day delivery page).
  2. Products will be delivered only in the cities given in the delightedgifts.com List of Serviceable Cities/Towns, delihgtedgifts.com deliver all 365 days of the year (including Sundays and public holidays).
  3. In case of floods, Heavy Rains, and other problem that is, by nature, we reserve the right to reschedule the delivery for another date.
  4. Delightedgifts.com guarantees on date delivery, but do not commit any fix time for delivery. Deliveries will be made between 7 am to 8 pm IST on the given date. However, we do try our best to fulfill your delivery instructions. Midnight Deliveries will be made between 10:30 PM to 12:30 AM on Mentioned / asked the date.
  5. The image displayed in delightedgifts.com indicative in nature. Actual product may vary in shape or design according to the availability.
  6. If ordered flowers / cake /gifts/ sweets/ other hand, delivered gift items are not available in the respective city or town that is shown our website, we shall deliver available best quality of the same thing or other similar gift items of equal value. We do our best to give better result than shown. We always ensure that full or higher value to our customers in all such cases.
  7. Prices of items which are subject to MRP restrictions are being sold on the website after adding up costs of our services, delivery and online transactions cost. The distribution could not be shown separately.
  8. Orders booked with Early Morning & Fix Time Delivery are available in some cities. In case we are not able to deliver your order on specified time, we will refund any extra delivery charges paid by you. Please note you will be still charged for products and other contents.
  9. We may cancel the order if the delivery location is not in our serviceable area.
  10. The prices quoted on our website are for FREE delivery within city limits. Any delivery out of city limits and two villages, etc. In case of Perishable Items may attract extra delivery charges between 50 to150 rupees. We may send a link for you to pay this extra delivery charge, if required.
  11. Delivery will not be redirected/ redelivered to any other address without extra charges. We will attempt delivery of the items only once. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:
    1. a. Delivery not done due to wrong address.
      b. Recipient not available.
      c. Premises locked.
      d. Wrong/incorrect phone or mobile or extension number / not working / no reply or not connecting / not reachable.
      e. Recipient refused the products. f. Delivered the product at the Gate/ Reception/ Neighbor.
  12. We have dealt with courier companies and we delivered courier products through them.
  13.  Courier orders would be shipped all over India within 3-4 working days and we cannot commit exact date of delivery for courier products. No deliveries possible on Sundays and national holidays.
  14. In case of outsourced gift items, respective brand owners will be responsible for the quality of product.
  15. No change in instructions can be entertained on the date of delivery unless acknowledged and confirmed in writing by our customer support team.
  16. By clicking on the 'place order' button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions appearing anywhere on the delightedgifts.com site.
  17. Orders once placed cannot be cancelled unless requested 48 hours (before 4 pm.) prior to the delivery date. You can send cancellation request at order@delightedgits.com. A cancellation charge of INR 100 per order will apply.
  18. Orders received after 8pm IST or late night will be confirmed the next day in the morning after 10:00 am IST.
  19. We reserve the right to cancel any order any time without any prior notice.

Rules for Duplicate Orders:

If delightedgifts.com finds that the same order has been made twice we will try to contact the customer and get that clarified. If the customer is not contactable we will take the decision on our behalf and that will be final.

Dealing with Fraudulent Customers:

If we find out any fraudulent behavior from any client in terms of wrong addresses, unethical message, odd delivery timings or any other reason, we hold the power to reject that order or ban that customer without being answerable to anyone.


All the discounts are decided by delightedgifts.com team and none of the Discount and offers can be clubbed together.

On special occasion:

On special occasions like Valentines' Day, the given prices are not applicable. Please check with our shop, for special prices, product availability and advance order restrictions because flowers rates, increases in market therefore website prices have increased for this date-12th, 13th, 14th&15th February.

For cake:

Orders placed for Cakes will not be possible early in the morning at all, since the cakes have to be procured fresh from the bakery and delivered. So the delivery of the cakes would only be possible after 11 AM. The Time of delivery is not guaranteed, regardless of any request otherwise.


Please note: - If you would like to have orders sent to separate addresses, or several bouquets to the same address with either different recipients or different messages, please complete a separate order for each address or recipient or message.  If applicable, a separate delivery charge will be made for each order.

General Disclaimers:

  1. In case of any confusion about the delivery address or in case our delivery boy is unable to locate the address, we reserve the right to call the recipient at the given phone number.
  2. All claims are subject to the jurisdiction of Court at Indore (MP), India only.
  3. If delightedgifts.com is unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.
  4. Delightedgifts.com reserves the right to change the price or withdraw any product at any point in time at its own discretion without any notice.
  5. Delightedgifts.com has taken every care for the accuracy of the information provided in the website. It has exercised due diligence in providing the latest products/information. However, delightedgifts.com or its employees or its affiliates are not responsible for the loss or damage caused to any of the users due to the information inadvertently provided/not provided in the website.
  6. Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.                                        

If the users has any questions, doubts or confusion in regard to any of the terms & conditions set out herein he should seek clarifications from us through Email: support@delightedgifts.com and should wait for a written clarification before using the service.