Return / Refund and Cancellation Policy

Cancellations Policy

Delighted Gifts believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. If the order is cancelled by the customer 48 hrs. before the delivery date, the customer is entitled to get a full refund, Order cannot be canceled or modified within 48 hrs. From delivery date.

If, for any reason, you wish to change or cancel your order or For any complaints regarding quality and service, please inform us through an email to with your order no. and delivery date and our team will respond you within 8-12 working hours.

There is no cancellation of orders placed under the Same Day Delivery category.

There is no cancellation for those products that the marketing team has obtained on special occasions like Rakhi, Diwali, and Valentine’s Day, etc. These are limited occasion offers and therefore cancellations are not possible.


Refund Policy

If there is any complaint regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced and redelivered. Within next 24 hrs.

The refund amount will be credited in the same account from which the online transaction has been done.


Return Policy

If in any case you receive a package which is damaged during transit or in case you've received an incorrect product and we would appreciate it if you wouldn't open the packaging then please do not accept it. You can return it contact us for asking for another piece. We will try our level best to send you a replacement as soon as possible. does not accept cancellation requests for perishable items like flowers, eatables etc. However, replacement can be made if the product is not available.

Our team will process a quick investigation of your order and in case of any quality / service failure found, we assure to re-deliver your product with complimentary flowers.

* may change the Refund, Return and Cancellation policy at any time, without prior notice. *

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